Thank you for shopping at Freaky del Rock. We understand that sometimes a product may not meet your expectations, and we want to ensure that the returns and refund process is as smooth and convenient as possible. Please read our policy below to familiarize yourself with our procedures.
- Eligibility for Returns: To be eligible for a return, the following conditions must be met:
- The request for a return must be made within 30 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain products, such as perishable goods, intimate items, and customized/personalized items, may not be eligible for return. Please check the product description carefully before making a purchase.
- Initiating a Return: If you wish to return an item, please follow these steps: a. Contact our customer support team within 30 days of receiving the product to initiate the return process. You can reach us via email or through our contact form on the website. Please provide your order number and a detailed explanation of the reason for the return. b. Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number, along with the shipping address for the return.
- Return Shipping: Please note that the customer is responsible for the return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item. We cannot be held responsible for items lost or damaged during the return shipment.
- Refund Process: Once we receive the returned item and verify its eligibility, we will process your refund. The refund will be issued in the original form of payment used during the purchase. Please allow 3-5 business days for the refund to be reflected in your account, depending on your bank or payment processor.
- Exchanges: Unfortunately, we do not offer direct exchanges for returned items. If you would like a different size, color, or variation of the product, please follow the return process outlined above and place a new order for the desired item.
- Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We may require you to provide supporting documentation, such as clear photos or videos of the product issue. We will assess the situation and, if applicable, provide you with a replacement or issue a refund, including any return shipping costs incurred.
- Non-Refundable Items: Some items may not be eligible for a refund, including but not limited to:
- Gift cards and promotional vouchers
- Clearance or final sale items
- Products marked as non-returnable or non-refundable in their descriptions
- Customer Support: If you have any questions or need further assistance regarding returns and refunds, our dedicated customer support team is here to help. Please reach out to us via email or through our contact form on the website, providing your order number and relevant details for faster assistance.
We value your satisfaction and strive to ensure that you are happy with your purchase from FREAKY DEL ROCK. By providing clear return and refund policies, we aim to make the process straightforward and transparent. Thank you for your trust and support.
[Freaky del Rock ] [info@freakydelrock.com]